With an aim to tighten the noose around errant private schools, the Delhi government has launched a web portal for parents to register their complaints. The “grievance redressal and monitoring system for private unaided recognized schools” is a time-bound one. People can register their complaints against private schools pertaining to fee hike and others issues and the lack of uniforms and books for students from economically weaker sections of society, among other things, at www.doepvt.delhi.gov.in. The Deputy Chief Minister, Manish Sisodia, said grievances will be resolved by district education officers concerned within 15 days.
The link to the portal will also be available on the DOE website, at www.edudel.nic.in. Earlier, people had to complain against erring schools at 10 different places. For the convenience of the common man, a single window complaint system has been introduced. The government will closely monitor the complaints and fix the responsibility of officers concerned if there is any delay on his or her part in resolving complaints.
People can register complaints against recognised private schools by providing basic information, like his/her name and contact number. The complainant can also track the status of his/her complaint on the website after, and can also update details, give additional information and upload supporting documents through the website. Though fields like name is compulsory, yet the complainant specifies that the complainant’s details be kept anonymous and not shared with the school, especially in cases where the disclosure of such information can affect the student.
Parents can file complaints in 500 characters or less, upload supporting documents if there are any and track the progress on their case through the process. Complainants will also be able to add more documents or remarks during the course of the inquiry or investigation.
After registration of the complaint, the complainant will receive an SMS on the registered mobile number, having a unique grievance ID. The complaint will automatically be forwarded to deputy director education (district) concerned. A senior official explained that a list of all recognised unaided private schools with locality name will be made available on the portal. Citizens would have the opportunity to give feedback on the process, once the grievance has been disposed.