With board exams season round the corner, students have started preparing themselves for upcoming exams and so the Central Board of Secondary Education. CBSE has come up with an idea to start pre-exam counselling from 1 February and for this, a toll-free helpline number will be used. Students, as well as parents, can put up their query on the number and CBSE officials along with more than 50 School Principals and trained counsellors, psychologists and social scientists will be on the other end to solve them. The helpline number will be active till the end of board exams.
The helpline number ‘1800118004’ can be reached between 12 PM to 4 PM every day. It can be considered as a good move by CBSE as students, appearing for board examination for the first time, normally get stressed owing to much hyped ‘examophobia’, but this time, the helpline will come to the aid of students. Listening to their queries and giving them proper solution is the best way to reduce the stress level during this time.
Madhu Behl, National Coordinator for the helpline, informed, “The helpline works in two phases, one is the pre-examination phase and the other the post-examination phase. Before the exams, students call us and we help them in reducing their stress levels and also offer tips to prepare better. Post the examinations, we address to queries about reevaluation and other result-related issues.”
Providing psychological counselling to students during board exams in not new, around 72 CBSE affiliated schools have been helping students for past 16 years. The helpline number comes to the help of students in situations when they are not able to communicate their queries to their parents or teachers. The situation is much serious with students of Class 10, as they take the board exams for the first time and do not know how to deal with this exam pressure.
The examination helpline number service will end on the last board exam date in its first phase and the service will resume again after the announcement of board exam results. CBSE board examination helpline will also operate in Japan, Kuwait, Doha, Dubai, Saudi Arabia, UAE and Sultanate of Oman.
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